Shipping policy

Shipping Policy

Last Updated: September 10, 2026

At H&R, we are committed to delivering your order in a timely, secure, and transparent manner. This Shipping Policy governs the shipment and delivery of products purchased through our store. By placing an order with us, you agree to the terms outlined below.

1. Processing Times

  • All orders are subject to an administrative processing phase of 1 to 3 business days (excluding weekends and official public holidays) prior to dispatch.

  • Order processing begins upon successful authorization and verification of your payment.

  • Once your order has been processed and handed over to our logistics carrier, a shipment confirmation containing tracking details will be automatically issued to your provided email address.

2. Fulfillment & Estimated Shipping Timelines

To optimize order delivery and service availability, items are dispatched directly from our primary international fulfillment centers. Estimated delivery timeframes vary by geographic region:

  • United States & Canada: 7 – 12 business days

  • United Kingdom & European Union: 6 – 10 business days

  • Australia & New Zealand: 7 – 14 business days

  • Rest of the World: 10 – 20 business days

Please note: All stated transit times are estimates only and are calculated from the date of dispatch, not the order placement date.

3. Order Tracking & Status Updates

Upon dispatch, a unique tracking identifier will be assigned to your shipment. Please allow 24 to 48 hours for the initial carrier scanning events to register within the tracking system.

You may monitor your package using the tracking link provided in your shipping confirmation email, via the Shop App, or through our on-site tracking tool.

4. Split Shipments

For logistical efficiency or inventory availability, orders containing multiple items may occasionally be fulfilled in separate, distinct shipments. In such cases, multiple tracking numbers will be provided. You will not incur any additional shipping charges for split fulfillment.

5. Customs, Duties & Import Taxes

  • International shipments may be subject to import duties, value-added taxes (VAT), or customs handling fees upon entry into the destination country.

  • H&R is not responsible for, nor do we control, any customs duties or local taxes levied by destination authorities. All applicable fees are the sole financial responsibility of the recipient.

6. External Delays & Force Majeure

While we make every effort to ensure timely delivery, H&R shall not be held liable for transit delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs clearance procedures and inspections

  • Severe weather conditions or natural disasters

  • Regional postal disruptions, courier strikes, or local logistics bottlenecks

7. Address Accuracy & Non-Delivery

  • Customers are strictly responsible for ensuring that all shipping and delivery information provided during checkout is accurate and complete.

  • H&R is not liable for orders delivered to incorrect addresses supplied by the buyer, nor for non-delivery resulting from recipient absence, refusal of shipment, or failure to collect packages from local postal depots.

Contact Us

If you have any inquiries regarding your shipment status or require assistance with your order, please contact our support team:

  • Email: stay.high3838@gmail.com

  • Address: stay.high3838@gmail.com