Refund policy
Return & Refund Policy
Last Updated: September 10, 2026
At H&R, we take great care to ensure that our products meet high quality standards. Because each item is carefully prepared and shipped for your order, all sales are final. We do not accept returns or offer refunds for change of mind or customer error.
Damaged, Defective, or Incorrect Items
We only replace or refund items if they arrive damaged, defective, or if you received the wrong item.
If your package arrives in a damaged or defective condition, please follow these steps within 7 days of delivery:
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Contact our support team at stay.high3838@gmail.com.
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Provide your Order Number and a clear description of the issue.
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Attach clear photos and/or videos showing the defect or damage to the product and its original shipping packaging.
Inspection & Resolution
Upon receiving your request and required proof:
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Our support team will inspect the evidence within 2 to 3 business days.
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If approved, we will either dispatch a free replacement to you or process a refund to your original payment method.
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Please note: Refunds may take a few business days to process and appear on your bank/credit card statement.
Non-Returnable Conditions
Refunds or replacements will not be granted under the following circumstances:
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The claim is submitted more than 7 days after delivery.
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Issues resulting from customer misuse, improper handling, or accidental damage after receipt.
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Orders delivered to an incorrect address provided by the buyer during checkout.
Contact Us
For any questions regarding damaged orders or refund claims, please reach out to:
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Email: stay.high3838@gmail.com
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Address: stay.high3838@gmail.com